How Do I Track My Order?

Due to the "Stay at Home" executive order now in effect for us in the State of California, please be advised that all orders placed today will be shipped once the restrictions are lifted and we are allowed to reopen.


Additionally, we will not be processing any Cancellations, Returns, or Exchanges until the order is lifted. 

Thank you for your patience and understanding. 

 

COVID-19 - Shipping Delays

The safety and health of our employees and customers is our top priority.

BandMerch is closely monitoring and implementing protocols issued by local and state officials to ensure we do our part in preventing the spread of the virus.
 
As of midnight PST on March 20th, government officials for the State of California executed a "Stay at Home" executive order. This order includes a requirement that all 'non-essential' businesses cease operations, so we must pause all shipments, exchanges, cancellations, and returns until the order is lifted.

We are continuing to monitor announcements from our local and state officials and will update this page with any new developments that impact our ability to ship out orders.
 
Customers are welcome to place new orders, however, please note we cannot ship any products until we are permitted to return to normal operations. Rest assured that once we receive the authorization, we will begin processing your order and send you a shipment notification as usual. 

We truly appreciate your understanding and patience and we hope you and your families are staying healthy and safe. We look forward to shipping you your order soon!

If you have any additional questions, please contact our Customer Service team at support@bandmerch.zendesk.com or via the green Support button on the store you're shopping on. Please allow additional time for responses, but know that we will get back to you as soon as we can.

For additional information regarding the "Stay at Home" order, please visit the State of California's website here.

 

Once an order is processed and picked up by the shipping carrier you will receive an email from the carrier with up-to-date tracking information. If you haven't received this notification within 5 business days of placing your order (pre-orders excluded), please contact customer service to locate your order.  

 

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