What If I Receive A Defective Or Damaged Item?

Defective and/or damaged merchandise must be reported to Bandmerch within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact customer Service to obtain authorization. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 - 14 business days from the date that the damaged/defective goods are received at Bandmerch. 

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