What If I Receive A Defective Or Damaged Item?

Defective and/or damaged merchandise must be reported to Bandmerch within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact customer Service to obtain authorization. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 30 business days from the date that the damaged/defective goods are received at Bandmerch. 

VINYL/LP purchases
For your convenience, we have provided a great article that shows you a few How-to steps for troubleshooting common issues with vinyl and record players.

https://longplayvinyl.com/balance-tonearm/

If you have any additional questions about your vinyl purchase or believe it has been damaged please contact Customer Service at support@bandmerch.zendesk.com prior to returning the item.

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