What If I Receive A Defective Or Damaged Item?

Defective and/or damaged merchandise must be reported to Bandmerch within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact customer Service to obtain authorization. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 30 business days from the date that the damaged/defective goods are received at Bandmerch. 

VINYL/LP purchases
For your convenience, we have provided a great article that shows you a few How-to steps for troubleshooting common issues with vinyl and record players.


If you have any additional questions about your vinyl purchase or believe it has been damaged please contact Customer Service at [email protected] prior to returning the item.

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